PRE-ORDER DETAILS
If it were up to us we would not take orders until the product is in stock & ready to ship.
We are doing this as a result of multiple requests.
Many of our most valued clients have expressed their desire to reserve their spot and are happy to pay in advance to ensure they receive their products as soon as possible. We are simply trying to listen to our customers.
In the event that you Pre-Order a GTZ Splitter, your payment will be fully refundable minus a 5% cancellation fee if cancelled prior to the 12 week quoted delivery time. The cancellation fee covers the Credit Card Fees we are charged for the order.
The thought process here is: we're happy to refund a pre-order because you change your mind but we are not going to pay you to pre-order and cancel it and cost us 5% in credit card fees (which do not get refunded for a return) due to no fault of our own.
HOWEVER;
If you do not receive the part within the 12 week delivery time quoted - NO CANCELLATION FEE APPLIES. In the event that we fail to deliver the product as promised you are eligible for a full refund with no cancellation fee.
In the past we have had people place deposits for pre-orders and then we can't reach them ever again. We can't refund the deposit, and we don't have payment for the item. This results in wasted time and dead stock.
To prevent this scenario and to ensure that the people who really want the product and support RSC can get their splitter as soon as possible you may purchase a slot for full price.
If you think this is unfair, greedy, or anything else, please sign up for the stock notifications and you will be notified as soon as the products are placed back into stock for retail purchase.
